the

masterful coach

Podcast

the

masterful coach

Podcast

PROFITABLE BUSINESS | IDEAL LIFE | COACHING SKILL MASTERY

Strategies to Improve Your Coaching Business Client Experience

business development business foundations client experience stronger business Jan 15, 2025
Molly Claire interviewed Laura Roeder. Laura shared about strategies to improve your coaching business client experience. On the podcast graphic are two side by side images, one is of Molly in a light blue button down top that is rolled up to her elbows, Molly is making a heart shape with her hands and smiling. The other photo is of Laura who is wearing a jean colored button up. She has her short light brown hair down and is smiling with closed lips at the camera.

Business Hacks to improve your client experience and enhance your coaching business.

These three hacks will help improve your coaching client experience and increase your professionalism.

Think Like A Shop-Streamline Your Payment Processes

This may sound like a small change, but thinking like a shop can be a foundational change that elevates your client experience. Many coaches provide their services and then send an invoice later. This can lead to needing to follow up again and again and even needing to talk about an unpaid invoice during your coaching call, which is not what you want to spend your coaching calls discussing. Switching to a payment software or link that has clients pay and then schedule a call helps to take the uncomfortable process of following up about invoices out of the equation. It keeps things clear about what has been paid and what sessions were used.

Let's raise the bar in the coaching industry by providing this improved client experience. Be clear about what you offer, give your clients an easy checkout, and have a clear process that tracks your client sessions without you needing to manage to add updates.

Embrace Professional Scheduling Tools

Using an automated scheduling tool or sending a calendar invite helps improve communication with your clients and enhances the client experience.

If you spend time on these little things like manually sending email reminders, it is good to ask yourself what kind of business you are creating. If you are going to create a business, make it worth your time and make it worth your client's time. When your clients hire you, you are going to scoop them up. Let them know you've got them and will take care of whatever they need.

Enhance the Onboarding Process

Your onboarding process sets the tone for your client's journey with you. When you have a well-organized and clear onboarding process, you immediately bring your client experience up to a 10. You can establish trust and build a relationship right from the beginning. When you have your first session, your client can fully open up because you have already created a safe and trusting space.

Think about what the onboarding process is like from your client's shoes. What happens after they click to submit their payment? What information are they given, and how is this making them feel about their decision to work with you? The client experience during the onboarding process impacts their experience working with you.

Conclusion: Building a Business That Raises The Bar on Client Experience

To build a business that raises the bar on client experience in the coaching industry, you must have efficient and professional systems that are easy to understand and clear for your clients. Streamlining your payment process, using professional scheduling tools, and refreshing your onboarding process are three ways to elevate your client experience.

 

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