the

masterful coach

Podcast

the

masterful coach

Podcast

PROFITABLE BUSINESS | IDEAL LIFE | COACHING SKILL MASTERY

Strategies to Improve Your Coaching: A Master Coach Journey

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Molly Claire interviewed Jackie Swainson. Jackie shared about her coaching  practices before, during and after her time in Master Coach Traininge. On the podcast graphic are two side by side images, one is of Molly in a light blue button down top that is rolled up to her elbows, Molly is making a heart shape with her hands and smiling. The other photo is of Jackie who is wearing a long sleeved white shirt. Jackie has her arms crossed in from of her body and is smiling at the camera. She is wearing her light orange wavy hair down and has sunglasses on her head.

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On this week's episode of The Masterful Coach, Molly Claire interviews one of her Master Coach Trainees, Jackie Swainson, about her coaching experience before, during and after her time in Master Coach Training.

What compelled you to want to be a part of Master Coach Training and expand your training and knowledge?

The previous trainings I had been in seemed like they were only touching the surface; you could tell there was more. I didn't really have the depth I wanted to go or help clients go to. I could feel in my body that something was missing. Having struggled with anxiety for years, I knew that it wasn't just in my head, that there was a physical response, a nervous system response. I wanted to somehow connect all of the pieces together. I did a lot of research and heard your name a lot. I thought this is a woman who can really teach me something. You can read all you want, but I love being taught. 

 

So you came to Master Coach Training because you knew there was more; you could feel that some things were missing, and this was the place to get it. What is it like for you now as a coach in your sessions, having more of the skillset and having that whole-person view?

I can see and hear and feel what my clients are saying, what they are telling me, and what they are meaning. It is like reading between the lines; you get this intuition, this sort of sense of where they are. And that helps me ask questions that will guide them where they may not want to go, but I can guide them gently. I can give them perspective and help them find a perspective that is different because I am looking not just at what they are telling me; I'm looking at them; I'm listening to them. I am able to help my clients get into their hearts. I am learning alongside my clients.

 

What are the top two or three things that you've either incorporated in our coaching because of Master Coach Training or what's really enhanced your ability to really serve your clients? 

What I learned the most is that I can trust myself. And if I can trust myself, other people can trust me. I am building that trust and personal connection. It is the foundation.

Guest Bio

Jackie Swainson

Jackie Swainson is a Master Certified Life Coach, and a woman of deep faith who has been able to help herself and dozens of women through midlife transitions to create a great life and celebrate who they are. For 3 years Jackie has had the privilege of coaching women to find joy joy in every day, even in midlife. She believes every midlife woman deserves a great life filled with joy, regardless of her circumstances. Her personal experiences have fueled her mission to help her clients create the changes they desire.

Website: JackieSwainsonCoach.com

 

Connect with Molly Claire

Molly's Website: MollyClaire.Com

Master Coach Training 

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Full Episode Transcript:

[00:00:00] Molly: All right, coaches. I'm so happy to have Jackie here today. Jackie is one of my master coaches in training soon to be officially master coach, and thank you for coming, Jackie. So good to have you.

[00:00:15] Jackie: Thank you for asking me. It's the best. It's been a, it's, this has just been an amazing experience. It's always a pleasure to share what we've learned. Yeah. Yeah.

[00:00:21] Molly: Isn't it the best really just when we have these experiences and to share it with others? It's just, I don't think we can add too much positivity and possibility into the world.

[00:00:35] Jackie: Yeah, absolutely. Yeah. Yeah. One of my favorite, one of my favorite poems is by Emily Dickinson has the words in dwell in possibilities. So I like to say I'm living in possibilities. So yeah. Yeah.

[00:00:49] Molly: I love it. Such a good place to live. Okay. So Jackie, tell my listeners, who are you? What do you do with your coaching business?

[00:01:00] Jackie: Okay. So, um, I'm Jackie Swainston and I live up in Canada where it's a lovely, lovely place. Um, I have been coaching for about four years.

I took a lot of certification, um, through a program. And the reason that I went into coaching was because I got kind of stuck. At 50 ish. I, I have had some amazing opportunities for learning and growing, um, all the years that I've been an adult, you know, leading women talking with women, sharing with kids and youth and running addiction recovery program.

So I've been giving a lot of opportunities and learned from, um, Some amazing people and my idea was I'm going to write a book someday. That was my goal with all this. I kept all these journals. I journal compulsively and then, um, 40 was sort of my preparation time. I wound down a few things and then when I hit 50, it's like I just hit a wall and everything that could happen to someone in someone's life in that year happened within the space of about three months.

And I talk a bit about it on my website, like just, and it's just like, bam. And I just like, I froze. I was just so stuck. I couldn't, you know, high anxiety, my nervous system was all over the place. I couldn't process anything.

I couldn't be there for anyone. And um, it took me some time to sort of go through, uh, the things that I had learned.

And that's when I started doing the coaching process, uh, program.

But, um, And we all get stuck and we all feel like there's no answer. And so, um, through the period of about a year, year and a half, I, I found myself, I found my answers. I got the right questions to ask, to answer. I, I was, went through the process of recreating, reconnecting, rediscovering who I am without the roles and the kids and all those responsibilities I focused on myself.

And, um, what happened out of that was like, um, I just, I became the person that I wanted to be, not who I was, which was, I thought was pretty great. I thought, you know, I thought it was okay, but I grew to be the person that I really was meant to be, I think, through that process. And all the things that were holding me up.

Because I had to go really deep to just to get through that, that it was like about a year, I had to really work hard on myself and my relationships that I always, you know, my kids, my husband, everybody, I had to sort of reframe all of that and, um, go really deep and, and, and tackle some of those hard challenges.

memories and those hard emotions and go through them. And, but you come out the other side. I did come out the other side. And so now my niche is basically I'm, I'm Jackie Swainson. I'm like, All of you, you know, I turned to midlife. I, this is what happened to me and I did these things, but I came out, we can come out the other end. And so I helped facilitate the process of starting and coming out the other end of, uh, of where you want to be and creating who you want to be. It's never too late. And there's so much, so much life left, right?

[00:04:31] Molly: So much life, you know, and as you're talking, it's like, I'm thinking about. You know, here we are in this conversation to talk about that specifically the evolution of you as a coach, right.

And, and how growing and expanding and master coach training has impacted you. And I think that, you know, as you started sharing your story, this is what I was thinking about. So I know all of you are just now meeting Jackie, but something I know about you, Jackie, is you are. Very authentic. You are probably one of the biggest advocates of authenticity and genuineness that I've ever met.

And, and when I, as I'm hearing your story, you know, it's like you hear Jackie presenting that she got to 50 and everything happened and then she did this deep dive. But what I also know about you, Jackie, is that the years leading up to that. You were always involved in growing in progressive. Mm-Hmm. . It's not like you were just asleep at the wheel and had this awakening.

Mm-Hmm. . And I think the reason this is so relevant to this and so relevant to all of you coaches listening is that it, it, it is amazing how none of us are ever beyond, uh, not just greater learning, but those experiences. that come at us full force and require us to dig really deep.

[00:06:00] Jackie: Oh yes.

[00:06:01] Molly: That's what stood out to me.

I'm thinking here. I can just see you. I can see Jackie going along, growing, evolving, like really digging into life and you're not exempt from having life come right at you. And wow, that's when you need a coach right there.

[00:06:16] Jackie: Exactly. Yeah. And so I, I did a bit of counseling, but I thought I liked the coaching approach. So I did have a coach.

And then I went into the coaching, uh, program and, and I went and certified and, you know, spent two years doing that at the same time growing, because this was, I thought, okay, I've had this experience.

Everybody looking on the outside, you're right, would say, Oh, look at this. She's got everything.

She's just on fire and she's going to go places. And I'm like, you know, people would say that. And when I was sort of hit that wall, it's like, Oh no, no, No, like I'm really struggling. Like this is, this is a tough time of life. I'm honestly telling you, you know, don't, don't judge who I, how I am by the way I dress or look or show up at it in public.

Like, just please, please know that I'm struggling. So I was honest with it. Cause I thought if I hide it, well, then I'm. Being an imposter and I'm perpetuating this myth that everything's fine and it wasn't and you're right I've always been very authentic about about who I am Because that's the only way you can connect first with yourself because you're not telling yourself stories and lies And that's the way you make friends Like lifelong friends or that's the way you when you when you meet someone and you feel that connection.

It's because they're authentic. So when I first had a phone call with you, I'm like, Oh, I just love this woman. She is just so real. And, and I could trust that. And I've been through the process to know that I can recognize and trust when someone's being authentic. So I do not want to ever be in a conversation.

People are going, Oh, yeah, she's just You know, I want to really, and that was my biggest thing coming out was I want to be me. And I'm going to continue to be me and the way I've turned out of this and, and that's how I'm showing up for life.

[00:08:13] Molly: Yeah.

[00:08:13] Jackie: And you're right. That's, that's my biggest belief.

[00:08:16] Molly: It is.

And I think that also, you know, all of you listening, think about this. It's like, it seems like a good idea to be fully authentic. And for some people it's easier to do that than others. I think we all can have certain limitations or barriers to that. And I think that. That is in part, why the work we do of really going deep with our clients is so important because how can any of us, how can any of you listening, or how can any of your clients, um, really be fully authentic?

If we don't even know what that means, if we feel too much fear, if we have too much shame, right? And so I feel like the work of truly the work of you working with your clients. As a master coach is to help them to uncover all of that. So they can not only be authentic, right? So that they can actually feel relaxed in being authentic.

[00:09:18] Jackie: Exactly. Right. Yeah. Yeah. I think a lot of the stress that, that I would feel, and I do feel sometimes is when I'm really not, you know, um, uh, acting in a way that is truly authentic and I have to take a step back and say, okay, this is, I'm making a big deal out of this. It's not a big deal. I'll just sort of go back and.

And, and figure that out. But, um, besides being authentic, authenticity is so pure and so clear and clean. So there's no, there's no like underlying, um, there's no hidden messages. Like if I say you look really beautiful today, I'm saying it honestly, I'm not sort of like making a judgment. I'm not. You know, I'm not wondering what she's thinking.

I'm not really, or somebody says to me, Oh, you look really lovely today. I'll say, well, thank you. I appreciate that. You know, instead of thinking, are they jealous or what are they, what do they really mean, or maybe I don't look that great. And, and there was a time that I did think that. Thank heavens for parents who taught me to be, I was raised in a home of, uh, complete acceptance of everybody and everything in a small community.

My mom and dad were amazing. And um, the only time that I had trouble with people not around me being authentic was when I joined the church that I belonged to. And there was a lot of hidden agendas and there was a lot of judgments and I'm like, you know, Really? Why? You know? So I kind of bucked that trend.

I'm not a, I'm not a conformist. I'm an individual.

[00:10:52] Molly: Yeah. And you could see that stark contrast because it felt so different than what you were.

[00:10:56] Jackie: It had, it does. Yeah, it did. Yeah.

[00:11:00] Molly: Yeah. And I think, you know, as you were As you were talking about that and that stark contrast, what I think is interesting as it relates to our clients as coaches, as we're helping them, is that the conversation we have in our head about ourselves, right?

Typically, it's like we want it to kind of match what's on the outside. Right. And so it's like, if, if I'm really kind to myself in my head and I mistreated on the outside, I'm going to notice, right. Whereas it's like, so I just, it made me think of that. I think it's an interesting thing to think about because I think as coaches, we have the opportunity to help our clients establish what we want to be the norm for them.

Right. Absolutely. Then they will invite that into their lives.

[00:11:55] Jackie: And the concept that has been absolutely amazing and sort of coalesced everything that I knew in my life and have known to this point in time is that you and in this group that we in, we're in, I have really understood the whole of the stick the whole person's approach.

So mind, body, spirit or mind, body, soul is one of my is my in my logo and like they're all connected. Yes. And quite often we're treating, we think it's just mind. Right. But our, our mind and body are connected and our emotions are connected and our emotions are, are, you know, we'll have a situation that happens and we'll feel the same emotion we did 20 years ago.

We may remember that. Like, so this holistic approach has opened my eyes to so many more possibilities and to better listening.

So I'm not just thinking about, okay, it's, it's your thoughts and, and we've had, you know, I, I didn't train with the model, but I did do like the CBT and cognitive stuff that.

[00:13:01] Molly: Yeah, like a cognitive approach to coaching.

[00:13:03] Jackie: A cognitive approach, but that is such a small portion.

[00:13:08] Molly: Yes. Yes.

[00:13:09] Jackie: Because it's very, it doesn't. When you go to the nervous system and you go to your spirit or your soul and your body, that's where it all connects, right? So it all is connected. And when it's connected, and when people connect it, You can really, they can really feel true, honest emotion and not try to talk their way out of it.

Just talk, talking sometimes it's just like, well, I feel this emotion and this is happening. And then this is what, and it's like, there's more, there's more.

[00:13:41] Molly: Okay. So, so let's talk about this. So, because you're, you're in master coach training, you're finishing it up the next couple of months. And, um, so when you first You have this experience in your life, you're seeking therapy, you're seeking coaching, you train as a coach with a cognitive approach.

And then what was going on for you then that really compelled you to want to be a part of master coach training and expand your, your training and knowledge?

[00:14:12] Jackie: Well, cause we did, I did cognitive and then the national, uh, neurolingual pro, you know, neuro lingual programming and that kind of stuff and talk a lot about that.

And it's just, it seemed, it's good. And it seemed like only just the surface, right? And you could feel that. You could tell that there was more. I could feel it when I was coaching clients. I didn't really have the depth to go, I think, where I wanted to with them or help them go. But in my own body, I was like, ah, there's just, I just, I'm missing.

Something's just not making the connection to just sort of, you know, make it a whole thing, a whole personal experience. And I knew, you know, I've had struggled with anxiety for years and I knew that it wasn't just in my head, there was a physical response. There's a nervous response. There's, you know, a memory response, different, different things that happen and you recognize them.

So I wanted to somehow know how to connect. Those together and I did do research I did talk to lots of people and your name came up a lot. And so I thought when I saw you know one of one of your emails I checked it was on your email list I signed up I thought, okay, this. woman has the skill, the knowledge and the ability to teach me something I need that I don't know.

You know, you can read all you want, but I love being taught.

[00:15:40] Molly: Oh, I agree. Right. I mean, I think there's so much value in not only being taught in this personal way, but in I just think that, especially now, we really can get answers to just about everything on ChatGPT. And I do love ChatGPT. It's a good tool.

[00:16:00] Jackie: It helps.

[00:16:01] Molly: It's very helpful. I love ChatGPT. And I think there's something really powerful about the way we can learn together as human beings and, and bringing our different expertise, our different lens and experience, you know, and at Jackie, as you were talking about, you know, when you saw my email and you were reading about my program and you felt compelled to come to it, you know, this kind of goes back to what you were saying at the beginning, I.

Um, as you know, and I spoke about this a few weeks ago on the podcast, um, that I was really, I felt like highly trained doing cognitive work and expanded work beyond that. I feel like I can say with confidence that I had a very, a great level of skill. I had worked with a lot of coaches. I was, I was doing really phenomenal work and.

I hit that point and that moment in my life as well that took me down and it's the same thing for you, right? It's like, it's like so many people that have followed me during this time, what have they seen? They see Molly standing there, Molly's teaching, Molly's smiling, Molly's fine. And, and that wasn't, That wasn't inauthentic.

That was one part of me that I was able to continue to lead. Right. And absolutely never know what's going on inside for someone. And so I say all of this because it truly is because of my own experience of, of hitting such a difficult place in my life that I had to say, wow. Not only are things missing, but some important things are missing and I've got to learn all that I can so I can equip coaches to be able to support their clients through something this big.

[00:18:02] Jackie: Well, and to support yourself. That's your life. Because that's what that was, you know, that's part of what, what started me on this, this latest part of my journeys. I needed something that would keep me grounded, keep me focused and, and help me grow, continue to grow. You know, throughout my life and, and a lot of people just stop growing.

They, they're afraid of the change, so they stay where they are. And they're miserable, they can't change, they can't get through that spot. And so, um, you know, you show up and for a coach, you know, you're everybody, you look your best, you look wonderful, you're a beautiful woman and you're smiling and stuff, but we all know that underneath, we are just people who have the same kind of issues that everybody else does.

[00:18:47] Molly: That's right. We're just people.

[00:18:48] Jackie: We've learned how. To to cope with them and that does not mean that we're immune to those challenges anymore That's we slip back into those old habits just like that You know my husband and I on the weekend We were just like just like that and like we had a day where we were both sort of doing that That relationship thing that's not great and I just said wait a minute

Wait a minute Let's stop.

Let's take a break We I know better. I know so much better And it also helps me then with my clients Or when I'm listening to someone in our calls to really hear and listen and I, I don't mind it after someone asks a question or says something for it to be quiet, like there's really power in that quietness for a moment.

Right, right. Because it means you're thinking, but you, you, it, it, it just is such a powerful place to be when you know that I have done this once. I can help others do it, and I can do it again.

[00:19:48] Molly: That's right. And I think something you said is so vital when it comes to, well, just this, just being true and certainly in master coach training.

And then I do want to come back to, to, you know, revisiting what it's like for you now, at this point in your coaching journey, but I think that truly I have to be doing everything for myself. That I am preaching to all of you. Right. And so like, when I think about master coach training, I think of it first and foremost is a container for all of you where you have a space of safety, where you have a space of support, where you have a space where you're given permission to nurture yourself and attend to all of your needs, because.

As you all are able to do that, that is where the strength can come from. And that is where you can be an extension of that to your clients. And so I believe that with all my heart and soul. And I know that you and like all, all the master, like some people say. I really just like this for me. It's great that it helps my clients too, but I get to come, I get to be nourished.

I get to be uplifted here. And so, you know, it's that first and foremost. And in fact, right before we started recording, I said, I said this very thing to Jackie, I'm like. I practice what I preach to all of you. And so right now in my business, it is a, it is a season where it, my days are pretty packed and I do not forego my self care and I have my routines and I have my rituals and I am doing the things to make sure I am okay mentally, emotionally, and spiritually, physically, and every way, because I have to check those boxes in order to show up for everyone else.

Right. It just, it's an

[00:21:35] Jackie: absolutely. Absolutely. That's a hundred percent true. Yeah.

[00:21:39] Molly: Yeah. Okay. So tell me, so you, you came to master coach training because you knew there was more, you could feel that, you know, there, there just were some things missing and, and you could feel that this was the place to get it.

Tell, tell us now, what is it like for you now as a coach in your sessions, having more of the skillset and having that more whole person view?

[00:22:02] Jackie: I could see in here better. I can really see. And hear and feel what the person is, what my client is saying, what they're, what they're telling me and what they're meaning.

And it's sort of like reading between the lines, you get this intuition, this sort of sense that, okay, this is sort of where they are. And then that helps me to. Um, have questions and ask questions that will guide them where they may not want to go and just do it gently and, um, and, and give them a perspective, help them find a perspective that's different because I'm looking at, I'm not looking at just what they're telling me or what they've written down on a piece of paper.

I'm looking at them. I'm listening. I'm doing what you do is always a mm hmm, mm hmm, because that, that's how I take it. I want them to know, mm hmm, yes, I, I've got it. I've got it. And I, I can go, I feel I go, um, I'm able to go almost into their heart. Like I, I don't get into their heart, but I help them to get into their heart.

And like that whole, that whole experience that I had with that one client with the tapping. She is now able to access that inner core that she has kept protected for so long. And, and, and sort of taking down brick by brick, all the things that she had guarding that wall because she was trying to be safe and realizing that she's safer now than when she had up all these, you know, all these bricks in this wall up.

And that has been, I mean, she has absolutely inspired me and when I coach and I, I coach it well, I benefit, I think probably as much as the client does. Because I get to see what I know happen to someone else, it reinforces that I understand. Yes. And I'm doing the right thing. Right? I'm doing the right thing.

I'm not doing any harm. Yes. That's right. That's important to me. I don't want to harm anybody or say something that's, and I will say, you know, let's put that on the side till our next session because I really want to give that some thought.

I don't want to just give you an answer. I want to, want to think about some questions that might help you.

[00:24:20] Molly: Yeah.

[00:24:21] Jackie: And so it's, it's just. Settled me right in to just be the observer, the coach, the curious person, the questioner, um, for them.

[00:24:33] Molly: Yes. Yes. And I think, oh, so many things coming to my mind. One thing that I just want to mention, and then I want to dive more into what Jackie just said, but, you know, I think that one of the things that, that we talk about and address in the program again and again is.

Where is the line between therapy and coaching? And right, I say there's, there's a very clear line and there's an almost non existent line at the same time, right? Because there are certain things when there are, uh, mental health disorders, personality disorders, when there are those kinds of diagnoses and deep trauma, it is not our scope of practice and we should not go and at the same time.

I think it is very naive to think, and just not realistic that there is. A clear dividing line, because as in that way, there is a clear dividing line, right? But, but if you look at the bigger picture as coaches, we are in our clients world of thoughts and emotions. And so we really do need to make sure that we are skilled and knowledgeable with having an understanding, right.

Of how thoughts and emotions and the nervous system fit together, of course, without crossing over that line. So I just, I wanted to like make note of that to all of you, because it's, I think it can't be said enough. And then Jackie, as you were saying, I want to point something out to all of you listening as you're thinking about this.

So Jackie, as you were saying that you're now able to see them and really hear them better. A couple of things just came to my mind. And one is that when, when you as a coach can have a better understanding of what is happening with the whole picture of your client. You, you can just see more clearly, right?

It's almost like if I'm looking at a client and I'm looking through this tiny little hole and I'm seeing just a part of them, well, I'm trying to figure out what else is going on. Whereas when, when the view is much more open and I can see how different parts of this person are coming into the conversation, I just have so much more clarity and therefore you, right, you have so much more clarity.

And so I was thinking about this idea of. Of you as a result of doing this deeper dive in your training and all that we've been working through and master coach training, it's like on one hand, you can see them and hear them because you have a broader view and you understand what's happening. And, and this part I think is my favorite part is that because of your depth of understanding of the work, Jackie, and your connection and the way you're applying it to you, I think it allows us as coaches to have a much more clear connection with our client because we're no longer in our own head or worried about what we're going to say or what we're going to do Can I solve this?

But instead, we just relax because we know That we have the ability to help them and then nothing is blocking our view of actually being with our client and connecting with them and understanding what they need.

[00:27:50] Jackie: Bingo. That's exactly right. There's, when I first started coaching, um, uh, I had a coach. Who was, um, uh, not, didn't last long with me because, because yeah, I, she, she was very qualified.

She was probably a lovely person, but she was up here on her horse, looking at me down in the mud. Like that's the feeling that I got, right. Like, so, I have all the answers and you're toiling in the mud and I'm going to help you get clean. Well, when I'm with a client, like, we're both here. Like, I'm in the mud with you.

I'm in that mud. I'm getting dirty. I'm understanding. And I know I can do that because I've been in the mud. I've been wallowing in the mud. I've been stuck with anxiety. I've been all those things.

And so that's where the connection is. Because you can, you know, you're not here and they're here. You are, you need to be here with them and present.

[00:28:56] Molly: That's right. And I think that, that one thing that I'm really big on, especially as, as really highly skilled coaches, it's imperative that we understand how we are able to bring guidance in our sessions. While, while always advocating for our client to be their own authority in their life and in their knowing of what they need, because there is, there's a difference, right?

It's like we are like as your, as your master coach and mentor instructor, right? I'm here to guide you and show you things, but. I am just dead wrong. If I think I know you better than you, or if I think I know what's in your best interest better than you, but I know I can ask you questions to open more of that up to you, but that's for you to say.

I think that exactly, that's a big deal. I want to actually do an episode on this where I'm really talking about how we as coaches can, um, can really, Not just like infuse, but sort of open up and bring to life in our clients. Um, their own, their stronger sense of knowing that exists in them.

[00:30:19] Jackie: You have a question that you ask a lot when you're, when we're doing like a coaching session, more than learning and somebody brings something up and we're doing, uh, a coaching.

You're doing coaching. Mm-Hmm. . And I love it. And I'm on the edge of my seat. I'm like, this question, gonna use it, I'm gonna use it. It's, I'm curious. Simple phrase, but you ask, I'm curious about, and that's sort of, if you tell me you're curious about something, it's like, she really wants to know.

So I said, I'm seeing, if you don't say, well, I think this, I think that you're saying, I'm curious.

And then you ask a question.

And because you're so attuned to that individual, you kind of know what kind of question you want to ask. A lot of questions become, um, meaningless because they're, they're not focused. They're just sort of general questions.

But even saying, I'm curious, Molly, when you were saying this, what were you thinking?

And then I'm okay to sit and listen for five minutes if that person's thinking, I'm not going to fill in the space, I want to give them the space to answer instead of coming back with an answer. It's like, okay, what were you thinking? And sit and wait.

[00:31:27] Molly: Yes. Yes. Because I think it's true. So I can, we as coaches, we have to learn our client.

We have to learn what's really going on for them without assumptions. And the only way we can do that is being curious and interested in learning them and truly listening to what's going on for them.

[00:31:49] Jackie: Yeah. Yeah. Cause we don't know them. We don't know them when we meet them. We, we might have a profile that they've written.

We might have some questions they've asked. And, and in order to ask the right questions, because there's powerful, a lot of times we ask the wrong questions, but to really ask the right questions, you have to be in that space where you, you understand what they're trying to say. Yes.

[00:32:10] Molly: Okay. This, this is, that has been such a great conversation.

Uh, I w I want to close up here in the next few minutes, but I would love to know from you, maybe the top two or three things that you've either incorporated in your coaching because of master coach training or, or just what's really enhanced your ability to really serve your clients. Well, Those of you that can't see the video, she has

[00:32:38] Jackie: book number one,

[00:32:39] Molly: a big fat notebook that she says is book number one of what,

[00:32:43] Jackie: and I'm ready to start book number two.

[00:32:45] Molly: Oh my gosh. And there is more to come.

[00:32:48] Jackie: I know, but it's, it's, it's sort of the small steps. It's like, I have a handout on my website, the freebie, and it's called small steps, big impact. So the idea of, you know, there's giving those small quick wins when you, you know, we help with patterns or habits or beliefs, whatever you're working on a small, something small that, that they can get a little bit of excitement about.

Um, the thing I think that's had the most, you asked me what had the most impact. Sure. Okay. We'll go with that. What I did, what I learned the most, I learned the most is that I can trust myself. And if I can trust myself, other people can trust me and with what they have brought, and I can trust them. So just that building, just that building the trust.

And that personal connection, it's so, so, so important to spend time on that. And um, like it's just, it's sort of the foundation, just building trust, which goes along with the authenticity and being real with yourself and trusting yourself, but trusting me that I've got this. And I love it when you say you've got this.

[00:34:05] Molly: You've got this.

[00:34:06] Jackie: You've got this. And I'm like, I love that because it's like, yes, I do. Yes, I do.

[00:34:11] Molly: That's right. I mean, and that's just it. Right. We come in, we come into master coach training and really the foundation right from the beginning is supporting each of you as coaches to. Sort of put your stake in the ground of this is who I am.

This is what I know about myself. How can I know myself more? How can I trust myself more? Because I just, I am absolutely convinced of it from everything I've studied, everything I've experienced and every coach that I've worked with, that as we can have that foundation, Of confidence and trust and self connection.

Everything becomes easier and better. Our learning, our ability to serve our clients, our ability to build our business. It's absolutely everything. And what I love is starting with all of you there and teaching you all how to offer that to your clients, because it just solves about every problem that we have.

[00:35:05] Jackie: It does. And one thing else I learned too, is a lot of times when I was first starting, I was like, what's your niche? I'm like, well, why do I have to have one? Like, and we still have people who are master coaches are going through and they don't know. What their niche is. And then I'm like, duh, it's got to be based on my personal experience.

What I know. Even though that was a, you know, it's a hard starting point because it wasn't a very good experience. Well, it was in the end and it, but it was, you know, it took a year to go, sort of go through all this and just sort of come out the other end. So why wouldn't I teach what I know? Why wouldn't I counsel with what I know?

Why wouldn't I focus on what I learned? Because it was so profound that I've been there. So if someone tells me, you know, my husband's gone, has gone into a treatment program for pornography, for instance, I can say, well, I can empathize. I have all those. So that's, that's, I would say to anybody trying to find their niche.

Look at your life and like where you hit that place where you just sort of boom And started from there because that's where your knowledge is

[00:36:10] Molly: Love it. Love it All right, Jackie. Well, thank you so so much for being here.

And of course Jackie's information is in the show notes Um, if what Jackie's speaking about resonates with you, of course, check her out. She is A phenomenal coach, highly skilled and so well trained and just obviously has a heart of gold and is so authentic. So what's your website? Yeah. Yeah.

 

[00:36:35] Jackie: Jackie Swanson coach.com. Easy, easy peasy. Yeah. Excellent.

[00:36:41] Molly: Yeah. All right. Thank you, Jackie. Thank you to all of you. And I'm really hoping some of you listening to this are feeling that nudge. And you're ready to master coach certify in this next year, because the program will blow your mind. It will change your life and your clients lives.

Absolutely. All right. Thanks, Jackie. Well, you're very welcome.



 

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